The Louvre Museum, one of the world’s most renowned art institutions, offers extensive customer service to ensure visitors have a seamless experience. From general inquiries to specialized assistance for visitors with disabilities, the Louvre’s customer service team is equipped to handle a wide range of needs. This guide provides detailed information on contact methods, available services, and essential visitor information for the Louvre Museum.
What Are the Contact Details for Louvre Museum Customer Service?
Phone Numbers
- General Information and Visitor Assistance: +33 (0)1 40 20 53 17
- Visitors With Disabilities: +33 (0)1 40 20 59 90
- Events/Guest Relations:
- For groups: +33 (0)1 40 20 51 77
- For external guides or speakers: +33 (0)1 40 20 57 60
- Headquarters: +33 (0)1 40 20 50 50
Email Addresses
- Customer Service: info@louvre.fr (most commonly used by 71% of customers)
- Events/Guest Relations: Fill out the form on the Louvre’s website for specific inquiries
- Accessibility Services: Use the form on the Louvre’s website or contact through the general customer service email
Hours of Operation
The museum is open from 9:00 AM to 6:00 PM on Monday, Thursday, Saturday, and Sunday, and from 9:00 AM to 9:00 PM on Wednesday and Friday. It is closed on Tuesdays. For phone inquiries, it’s best to call during these hours.
What Visitor Assistance Services and Amenities Are Available?
The Louvre Museum offers a range of services and amenities to enhance visitor experience:
- Information Desks: Located throughout the museum, including under the Pyramid
- Equipment Loans: Available for visitors
- Cloakroom: For storing personal items
- Free Wi-Fi: Throughout the museum
- Accessible Toilets: Available for all visitors
- Car Park: For visitor convenience
- Restaurants & Cafés: Various dining options within the museum
- Audio Guide: Available on the New Nintendo 3DS for guided tours
- Book and Gift Shops: Offering guides, books, and merchandise
Facilities for Visitors with Disabilities
- Physical Disabilities: Ramps, lifts, and even flooring; wheelchairs available for loan
- Hearing Impairments: Magnetic loops and visual alarms; staff trained in French Sign Language
- Visual Impairments: Braille documentation and simplified visuals; sensitized staff assistance
- Developmental and Learning Disabilities: Accessible programs and facilities
How Does the Ticket System Work at the Louvre Museum?
Ticket Pricing
- General Admission: €22.00
- Under 18 years old, under 26 years old residents of the EEA: Free
- Guided tours, storytime and workshops: €9.00 to €12.00 (admission to the museum not included)
Types of Tickets
- Individual Tickets: Available online or at the museum
- Group Tickets: For groups of more than 7 people, with special rates and reception requirements
- Special Packages: Paris Museum Pass accepted (reservations required)
Ticket Purchase Procedures
- Online Booking: Recommended and sometimes mandatory, especially during peak seasons
- Group Reservations: Group leaders must present the reservation at the group reception desk
- Ticket Inquiries: Call +33 (0)1 40 20 53 17 or use the form on the Louvre’s website
What Accessibility Services and Transportation Options Are Available?
Transportation
The Louvre is accessible by public transport, with detailed directions available on the museum’s website.
Parking
A car park is available for visitors, though specific accessibility features are not detailed.
Accommodations for Visitors with Disabilities
The Louvre is committed to accessibility, offering various facilities and services. For additional assistance, visitors can contact the museum through the provided phone numbers or email addresses.
How Can I Make the Most of My Visit to the Louvre Museum?
To enhance your experience at the Louvre, consider the following tips:
- Plan Ahead: Book tickets online to avoid long queues
- Use the Audio Guide: For in-depth information about the artworks
- Take Breaks: The museum is vast, so pace yourself and use the cafes for rest
- Prioritize: Choose specific sections or artworks you want to see most
- Attend a Guided Tour: For expert insights and to avoid missing key pieces
- Visit During Off-Peak Hours: Early mornings or Wednesday/Friday evenings are less crowded
- Check for Special Exhibitions: These often require separate tickets
- Utilize Free Admission Days: First Saturday of each month from 6 PM to 9:45 PM
By leveraging the Louvre Museum’s customer service resources and following these tips, visitors can ensure a memorable and enriching experience at one of the world’s greatest art institutions.